Feedback

• Very great transfers we had last month. From and to the airport and also the combotour Auschwitz with the Salt Mine. The only thing is in these 3 transfers we only had a Mercedes car with the combotour. The transfer from and to the airport were with other cars. No problem but when you are advertising that you do all the transfers with one of your Mercedes cars I expect not any other car as customer.

  
  Peter Janssen,06/06/2024

• Booked transfer based on Tripadvisor reviews. Used from airport to hotel and again on the return. Flight was delayed by over an hour arriving in Krakow and no issue with driver still waiting and no extra charge. Very nice clean, comfortable vehicles on both trips. Would definitely recommend and use again! Thank you KAE

  
  Louise Brown,24/07/2023

• Excellent service, on time, friendly professional drivers, reasonably priced and very comfortable clean Mercedes, would highly recommend.

  
  Helen Anderson,27/05/2023

• Hello, Thank you for an excellent airport service to and from our hotel. Also a special thank you to our driver Dominic, who was an excellent guide when we went to Auschwitz and the salt mine. Thanks again for making our trip to Krakow special. Kindest regards!

  
  Mr Loveland,19/04/2022

• We used this taxi from and back to the airport. They were on time, efficient and the driver was friendly and full of advice. That is what you need

  
  Patrick K,16/03/2022

• We found the service excellent. The car was clean and the driver could not have been more helpful. Although more expensive than normal taxi convenience of walking out the airport to a taxi is great, Thank you!

  
  Albert S,07/11/2021

• A massive thank you to Krakow Airport Express for looking after us from 2/5/19 till 9/5/19 excellent service and first class drivers I will be in touch see you again in September :)

  
  Kamila Oleszczak ,11/05/2019

• We used KAE for both our airport transfers and to visit Auschwitz. The service provided was first class and the cars were immaculately clean, the drivers were friendly and very informative. We willl definitely use KAE on our retu4n to Krakow and will recommend to family and friends.

  
  Kate McCafferty,08/04/2019

• We used this service, it was excellent, great cars and wonderful drivers,

  
  Anitta Sesay ,14/03/2019

• We used the services from the airport to downtown Krakow. Taxi was booked for 11.15am. We arrived prior to 11am. We were greeted by a very pleasant driver who introduced himself, (never had that before and we’ve travelled a lot), who apologised for being late when he wasn’t and we were early. Very polite curtious service and a very clean Mercedes car which was a bonus. A painless excellent introduction to our trip. Could recommend highly enough.

  
  S Stevens,18/12/2018

• We used the service to take us from the Old Town of Kraków to the airport. The car was an immaculate E Class Mercedes. The driver was very polite and friendly. I will definitely use this company again when visiting Kraków.

  
  Graham Stowell,11/09/2018

• Excellent service, a text received as soon as I landed with the drivers name and he was stood waiting for us. He was very professional and friendly and the car was immaculate. Couldn’t fault them. Prompt professional and friendly service on the way back too. Would highly recommend

  
  Allan Brookes,05/02/2018

• We booked KAE for airport transfers and the Zakopane tour, based on a friend's recommendation. Matthew and Lucas were our drivers. I really cannot recommend this company highly enough for their professionalism and service. Most of all it was the excellent care they took of us following an accident I had at the hotel. Lucas was very kind and thoughtful. Should I return to Krakow I will not hesitate to book KAE again.

  
  Jenny Richards (16-20 Oct '17),01/11/2017

• Great service,excelent drivers and vehicles.The driver was very knowledgeable and gave us excelent advice whilst on the organised trip to the camps and salt mine.We would highly recommend KAE to anyone who is visiting Krakow.

  
  Mary Wray,08/10/2017

• Fantastic Service. Great communication when booking very informative. Driver always on time in spotless vehicle. Would definately use again.

  
  Kim Frame UK ,04/10/2017

• Great service punctual and efficient. Friendly and helpful driver. Would highly recommend.

  
  Martin Griffiths ,11/09/2017

• Excellent service provided by this company. Used them 4 times during trip, twice for airport an for saltmine and auschwitz tours. Lucas was our driver for all of these he is a credit to your company he is such a gentleman and it was a pleasure to have him he was always on time and nothin was too much trouble for him he made our trip so much easier. I would highly recommend this company to family and friends.

  
  Louise Maye ,31/08/2017

• Absolutely amazing punctual and friendly service provided, from both airport transfers and our trip to Auschwitz. I have done alot of travelling and used many services like this but this has been by far the best i've EVER used. Both fella were very friendly and helpful. I've recommended them to my friends when they go to Krakow and i HIGHLY recommend people use this service. Thank you

  
  James Pullan,24/08/2017

• Great service. Would definitely recommend. Booked our airport transfers, drivers there on time, smartly dressed and polite/welcoming. Vehicles clean,air conditioned and spacious. Thank you

  
  Helen Unwin,11/08/2017

• I am the MD of a fairly large business in the UK with four offices. I only mention this for context so the reader can appreciate I deal with many suppliers. Up until recently I had the view that Microsoft offered the best customer service levels. I have found a company with even higher levels of customer service… Krakow Airport Express!!!! Wow, what an amazing company to deal with. I used them for four different bookings during my stay at Krakow. From booking the service to the actual service itself…..perfection. Totally professional to standards most companies can’t get close to. I cannot recommend them highly enough.

  
  Marcus Brookes,17/05/2017

• Great service. I changed my pick up several times due to last minute changes and there was absolutely no issue. Very punctual, drivers where there before I was. Would highly recommend

  
  Vicky ,28/04/2017

• First class service, transfer from airport to hotel excellent, Private trip to auschwitz, birkenau, and salt mines,can't thank them enough for first class service,

  
  Marion odonnell,21/03/2017

• Excellent service, to and from the airport. Lovely drivers, on time and nothing too much trouble.

  
  Lindsay,30/01/2017

• Great service on our travels to Kraków. Special mention to. Our driver Michael who was very friendly knowledgeable and curtious.

  
  Robert Currab,31/12/2016

• Hallo! Vielen Dank für den super Service hat alles wunderbar geklappt. Werden euch weiter empfehlen. Einfach genial!!!!

  
  Fredy,06/11/2016

• Great 1st class service! All was so perfect!! We booked KAE for a 4 days trip to Krakow: airport/hotel, Auschwitz and salt mine tour, hotel/airport. My heartfelt thanks to the driver who made its impossible at the salt mine tour reception so that my family could participate in the tour despite the fact that I wrongly booked it another day. Thank you very much for your professionalism!

  
  Samuele IM,14/10/2016

• Amazing service !!! why use any other , this company is puctual, professional and affordable , and know how to make your holiday perfect, special thanks to Piotr and Lukas , we used them for airport transfers and Auschwitz tour would highly recommend to any visitors.

  
  Paulette Gee,27/09/2016

• We used the company for transfers from and to the airport. Very polite drivers speak very good English. On time and very professional. Luxury vehicles. Would recommend to anyone travelling to Krakow.

  
  Helen Handley,12/09/2016

• Booked the Auschwitz and salt mine tour.very happy with the 1st class service from our driver Phillip.we travelled in a luxury Mercedes Vito. To have a driver and vehicle at your disposal all day represents excellent value. Would definitely recommend. Thank you very much Travelled 08/06/2016

  
  Michael Bolger,12/06/2016

• Our first trip to Krakow. We received first class service during our short stay. We used the company on four occasions and all drivers were friendly, prompt and very efficient. Transport to and from the airport and two trips- Auschwitz & Birkenau and the Salt mine. Excellent! - will certainly use again and recommend to other travellers.

  
  Pam & Maurice Webb & Pauline & Ron Bostock.,13/05/2016

• This is our 6th trip out here and I wouldn't consider ever using anyone else , transport to and from the airport trips out just about every thing , if your coming out to Kraków please don't go anywhere else contact Domanic , and you will be looked after 100%

  
  Graham &Ursula Farrell,18/09/2015

• We used KAE three times in our week in Krakow with three differents drivers and I can honestly say that it's a world class 5 star service! They went above and beyond to make sure that we were 100% satisfied with the service (airport transfert and private salt mine and Auschwitz tour). I would recommend 110% to anyone travelling in the Krakow area.

  
  Philippe Plante,03/09/2015

• BRILLIANT. Why use anyone else? Trip to Krakow with four other friends last week. Dominik Kazmierczak was extremely reassuring via email and when we arrived we got the full service. Punctual, extremely polite and pleasing drivers (Pavel, Matthew and Dominik himself). Transfers to and from airport were a joy and not a slog. Vehicles are luxury and very reasonably priced. Especial thanks to Matthew who took us to Auschwitz. He had lots of hanging around to do when were were on the tour but he was still smiling and chatting away informing us about various things many hours later. It's a no brainer when we go back to Krakow. We will most definitely use Domink and the guys!!

  
  28/03/2015

• Great service for airport transfers and trip to Auschwitz Very highly recommended..The drivers were friendky and speak good English. Very nice and clean Mercedes car. Able to tell me a lot about the tours and country. Very helpfull. Recommended a great restaurant ,we even went back for a second time. Special thanks to Matthew.

  
  Family from the Netherlands. ,23/02/2015

• I booked K.A.E for our party of 6 when we visited Krakow 22/11/14 After reading reviews on the internet. As I own a company operating the same service in the North West of England, My expectations were high, I cannot praise them highly enough for the courtieous, professional service the company and drivers gave us. They could not do enough for us and all with a genuine smile and kind word. I was so impressed that I have asked for their cards and brochure to display them alongside my own. If any of my customers travel to Krakow we will have no hesitation in recommending K.A.E. A special thanks to Tomas & Dominik for making our trip such a pleasure.

  
  Neil Girvan,07/12/2014

• Just arrived back to the UK today and firstly must report the feedback on my airport transfer company. The best by far, prompt, clean merc cars, friendly drivers and a good price. Highly recommend their services.

  
  09/07/2014

• Extremely professional service from a company that genuinely cares for its customers.They are smart courteous and the vehicles are excellent.

  
  Paul,05/06/2014

• Excellent service for airport transfers and trips. Very highly recommended. Great team all the drivers were friendky and couldn't do enough fior you. Always on time, comfortable and clean car. Would definitely use them again and would recommend to anyone visiting Krakow.

  
  29/04/2014

• Fantastic, on-time, well priced friendly service! Highly recommend for airport to hotel, and day trip to Auschwitz.

  
  27/04/2014

• Excellent service. Professional very friendly drivers who always arrived early for any of our transfers/trips. Have used many transfer companies but these guys are the best without doubt. Would not hesitate to recommend or use again. Communication was great and even when the internet connection was patchy they even called us to re-assure us of our last minute booking- absolutely faultless!

  
  01/04/2014

• I cannot speak highly enough of this company. Friends and I spent this past weekend in Krakow and used them every day from airport transfers to excursions and they were very safe, very reasonable and the drivers simply couldn't have been nicer or more helpful. Very impressed and would highly recommend.

  
  25/02/2014

• Great service, very friendly drivers , comfortable Mercedes , will recommend them to other travellers

  
  10/02/2014

• Excellent service, I can't recommend this company enough. Good value for money, great vehicles and friendly staff.

  
  14/01/2014

• The safety was number one priority for me when I was searching for a transport from Katowice Airport to Krakow as the trip was taking place during midnight. My daughter and I were driven home safely. I was nicely surprised with comfortable and spacious car but especially with professionalism, courtesy and reliability of Dominik. I have used the service for a few more trips and I recommend Krakow Airport Express as trustworthy company. Punctual, safe and excellent service.

  
  14/01/2014

• Very professional service. We would recommend this company to anyone, and definitely use this company again.

  
  17/09/2013

• We used Krakow Airport Express for both pick up and return to the airport. Our airport to hotel journey was excellent: Michael (English spelling) was waiting for us on our arrival and took us to our hotel in the calm luxury of the Mercedes 8-passenger seated car - plenty of space for four of us. Towards the end of our stay Dominik took us to visit the Salt mines; he waited for us whilst we were on the tour and we were very pleased that he had brought the car to the door of the Salt mine as it was pouring with rain when we came out. Such consideration. Dominick also returned us to the airport. Throughout our dealings with this firm their timekeeping was excellent and their drivers were courteous, considerate, friendly and polite. Without hestitation, we can thoroughly recommend them.

  
  Tim & Judy, Tony & Linda. Peterborough UK,18/05/2012

• First class service. Very prompt and a very courtious driver with good spoken english, and german i might add. Will definately use this company again.

  
  15/05/2012

• I would recommend this company to anyone. We pre booked on line to be met at the airport , on time , by an extremely couteous driver. We also had a trip to the Salt mines / Shindlers factory and a return journey to the airport. The drivers are friendly, informatve and very obliging, the vehicles are imaculate Mercedes 8 seaters and the rates competitve, don`t look any further, just book them for your visit.

  
  Arnetria,14/05/2012

• I would just like to praise this service that myself and my friend recieved from your company. Especially our driver. Apart from excellent timing, he spend the journey telling us all about the city and where to find food and what sites were avaliable. He kindly carried my friends bags as she has a damaged knee at the moment. The whole service was excellent, clean, roomy van, and safe friendly driver. We would definetly use this company again and will strongly recommend it to anyone.

  
  Sue,13/03/2012

• Hello from Stockholm, Sweden! I just had to send a big thank you for the excellent service we received from KAE. It's allways a worry travelling with 3 children, but you delivered all the safety and careful driving we could have avsked for. On top of that we had fun and received plenty of useful information on the way to and back from Zakopane. Dominik, I'm going to give you a new middle name "The mailman" because you allways deliver on time. :-) KAE delivers far more than you could expect and is truly a service worth every PLN we spent. Thank you again

  
  Andreas,04/03/2012

• We used this service to transport us from the airport to our hotel and for the return. Excellent service - no complaints at all. Punctual, courteous and good price. Recommend to anyone. Takes the headache of trying to find your way from the airport when you've been up all night. Marvellous city break, loads to do and see. character.

  
  01/03/2012

• A party of 6 of us visited Krakow end February 2012 and we cannot praise Krakow Airport Express more highly. During our visit we were assigned 2 drivers (for different trips) and both were very courteous and helpful speaking very good English. Special thanks go to Dominik who was very professional, punctual and helpful all round for our visits to Auschwitz and the Salt Mine. The company's pricing was competitive and extremely good value. Would most definitely use the company again for our next visit to Krakow, a city overflowing with character.

  
  Dave,29/02/2012

• We visited beautiful Krakow in September 2011. Friends recommended using Krakow Airport Express and we were not disappointed. Waiting at the Airport for us was a very tall, friendly and courteous gentleman driver whose English was excellent. From the outset he made us very welcome and was so informative, interesting and so knowledgeable on Poland and Krakow in particular. A credit to Krakow Airport Express. We booked a tour to Auschwitz and to the Salt Mines with him at a very reasonable price for two passengers in a Mercedes car. He was at our hotel on time the next day and stayed with us throughout the day until evening, excellent value for money and again so interesting. I have to say that was the best day of our holiday in Krakow, one which we would recommend to anyone visiting, for the level of service and information. The car was always clean and comfortable and our driver was THE BEST. One visit to Krakow is not enough. Thank you Krakow Airport Express and especially to our lovely driver for making our trips so interesting. Dziekuje

  
  Burr, Scotland ,22/02/2012

• Sorry not to send. This earlier. Just wanted to say a massive thank you for the excellent service we received in December. Dominic was an excellent driver and h.ost. He was very friendly, always punctual and a great source of information.

  
  Samantha,01/02/2012

• Thank you for your great and prompt service. We are very happy so far and had a pleasant journey. We will definitely engage & recommend you for next trip. Hope you keep your company & maintain same standard in future too :)

  
  Danielle Chin,10/01/2012

• Had to write to say thankyou for an excellent service on our recent trip to Krakow. Big, spacious clean car and a very courteous driver. Thankyou Dominic, you are a credit to your company.

  
  Anna Sam,03/01/2012

• Dear Sirs, thank you and especially my drivers for the excellent service you provided during my recent visit. I apologise for not recalling my drivers names but they are amicable, extremely courteous, very puntuality. A real asset to the company. Thank you for your service and for making my visit bit special. Kindest regards Ahora en espanol, muchas gracias , un servicio estupendo, muy profesional y puntual, amable , servicial ...etc.

  
  Monica Martin Mombiela,12/11/2011

• Dear Sirs, I am now back to work and must take a few minutes to thank you and especially my driver for the excellent service you provided during my recent visit. I apologise for not recalling my driver name but he was prompt, amicable and extremely courteous. A real asset to the company. Once again thank you for your service and for making my visit that extra bit special. Kindest regards

  
  Charles H Collinson ,28/09/2011

• Hallo! Danke für echt cooles Service! Ich werde Dich immer empfehlen! Liebe Grüße.

  
  Thomas,16/06/2011

• Hi, wir waren in Krakau zum ersten Mal und bestimmt kommen wir wieder. Wir haben dort sehr schöne Zeit verbracht, zumal dass, wir unseren privaten Chauffeur hatten. Vielen Dank!

  
  Thore und Kathrina,17/05/2011

• Hallo! Ich möchte Dir herzlich bedanken für Deine Hilfe und schöne Ausflüge!!!

  
  Anna,08/05/2011

• fast fantastic very polite cheap on time very good company thanks guys

  
  John T,04/05/2011

• Hello, We've been in Krakow on 11-13 April, and we were very satisfied by your very decent transportation services, with a special recommandation for your driver Dominic, a top employee ;-) !! Many thanks.

  
  Koen,17/04/2011

• Hi, just wanted to say a BIG thankyou for your assistance on our recent trip we cannot praise your company higher enough for the complete care offered to my wife and i we will certainely recommend your company to anyone we hear of who is going to visit Kracow. So once again Dziekuje.

  
  Manfred and Jackie Wyatt,31/03/2011

• Hello and thank you very much for the best Service anyone could ask for. This was our second vist to Krakow and our second time of using your company and yet again First class service, and very BIG thank you must go to Dominic for being a woundefull guide and driver he is a Credit to your company, we had a fantastic 3 days and will be back later this year. All the Best Dominic see you again later this year.

  
  Graham Farrell,25/03/2011

• I would just like to say a big Thank You for the service you provided while we were visiting your lovely City of Krakow, the driver was there to meet us at Airport and on The Monday morning Dominic was there right on time to take us to Auschwitz and the Salt Mines. He was an absolute gentleman and we really enjoyed having him as our guide, he again turned up on time to take us back to the Airport On Wed 16th. So Thank you very much! Kind Regards,

  
  Barbara,18/03/2011

• I just thought I would send you a quick mail to praise your driver Dominic on a job well done! Dominic was our first and last point of contact for our trip to Zakopane and made us all feel very welcome and special. He looked after our every need, took care of one of the passengers who was feeling poorly on the trip back to the airport and engaged in the conversation and fun we were having on the trip. Once again we just wanted to thank Dominic and feel that he is a very valuable asset to your company. Best wishes Dominic keep up the good work!

  
  Lucas and the gang,14/03/2011

• Hi, I would recommend your service to anyone visiting Krakow, we were picked up from the airport, and then the next morning your driver Dominic was waiting outside our hotel Royal to take us to visit Auschwitz, and the next day the salt mines, he was a very nice and had lots of interesting information to tell us. Please say Hello to him. We will certainly be back to Krakow and will contact you for your excellent services. Best Regards

  
  Susan & Tod Sloan (from Liverpool UK),14/02/2011

• just returned from Krakow. We used the airport transfer service from Krakow airport direct to our hotel. At 17 euro each way this represented money well spent. The driver was most courteous and extremely prompt

  
  Robert,12/11/2010

• Hello, My friends & I have just returned from wonderful KRAKOW, I would like to send to you and your company many Thanks for your excellent service with our airport travel and the 2 tours to Auschwitz & Salt Mine. We will certainly be telling others who travel to Krakow about you. Thank You.....

  
  Paula,04/11/2010

• this is just a quick note to say that my daughter and i have just got back from a very successful trip to krakow the enjoyment of this was largely due to your driver dominic sorry if spelling is wrong. he was ready and waiting at the airport and took us to aushwitz and made sure that we got in okay and really looked after us.He drove really well and we had a very comfortable ride.He returned to collect us from the hotel yesterday to take us back to the airport. I have to say that it was an absolute pleasure to have met him very polite and courteous at all times. If i ever return to poland i shall certainly be using your services again. I shall also recomend you to any one i know will be visiting. Best wishes

  
  Linda Tait ,17/10/2010

• Sirs Once again we have used your company for our airport journeys and the tour to Auschwitz and the salt mines. Your drivers must be the best in Krakow. Dominic especially for the whole day tour was helpful, informative, and very well mannered . Your vehicles are spotless inside and outside and most comfortable. We most certainly will use your company again and we will recommend you to anyone going to Krakow. Please thank your drivers for their assistance.

  
  Jim Gordon,12/10/2010

• Hello there, we have now arrived home in the UK and wanted to write to you to say thank you very much for your assistance during our stay in Krakow, please pass on our special thanks to our driver Dominic, he was fantastic a credit to your company, extremely professional and courteous at all times. We will recommend your company to our many friends and family and will definitely use you again if we visit ourselves. Thank you. Kind regards...

  
  Sue & Pete,10/10/2010

• My group of 10 have just returned back to UK after a very enjoyable short visit to Krakow. I would like to thank you for everything your company did for us during our stay. We were all very impressed with the friendliness and efficiency of your staff, particularly Dominic and Lucas. They were always on time, and very helpful to us in every way. I will most certainly be visiting Krakow again, and will also be recommending your company to many of my friends who are planning to visit your wonderful city. Many thanks.

  
  Colin Butterworth,30/03/2010

• Good morning I just wanted to pass on my thanks to your company for making our stay in Krakow so pleasurable. Your service was impeccable and i will be recommending you to anyone who is visiting Krakow. We also enjoyed Dominiks company very much so please pass on our regards. Many thanks again

  
  June and Andrew,10/03/2010

• Hello, I am just writing to thank you for the excellent service that we received from yourselves on our short stay in Krakow this week. Dominic was very friendly, always on time and extremely helpful. On our trip to Auschwitz he made finding our way around and buying our tickets etc very easy and stress free which was a great help. When we visit Krakow again in the near future we will definitely be using your company, and we will also highly recommend you to any of our friends who may visit. Thank you again and we hope to see you again soon. Many thanks and warmest regards

  
  Carol Tattum,14/10/2009

• We just got back from Krakow and having not been there before, we were unsure about the transfer. But we should not have worried. The driver was there at the airport with the name card and very polite. The drive to the hotel was smooth and safe. The return journey was just as easy! Highly recommended and I would use them again. Thank you.

  
  Narinder Hayre,17/06/2009

• Hi Macaek, Dominic, and Lukas! Just to say a very sincere "thank you" for all your help when we were in Krakow. You friendliness, helpfulness and sense of humour helped make our stay in Poland very special. When we said "goodbye" we felt we were saying goodbye to friends. I do hope we will be able to meet again some time. Meanwhile, keep on with the good work and, Lukas, take good care of that 12 year old daughter! Best wishes

  
  John,11/12/2008

• Dear Sir I would just like to thank you and your drivers for the excellent service you provided. It made our stay in Krakow an absolute pleasure. We shall be returning next year and will not hesitate to use your service again. Several of my friends will also be using your service in the near future. Thanks for a wonderful stay in your beautiful city Many thanks

  
  Barrie Nixon,23/09/2008